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Rathbone Battery Order Status Report, Detailed, 7-.23-2008

Last post 11-21-2008 6:30 PM by BVX. 4 replies.
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  • 07-24-2008 9:35 AM

    • Rathbone
    • Top 25 Contributor
    • Joined on 05-11-2008
    • Newport TN
    • Posts 13

    Rathbone Battery Order Status Report, Detailed, 7-.23-2008

    July 23, 2008

    The credit card charge backs, the unexpected immediate relocation, the additional issues caused by AT&T, the damage done in the forums by a handful of new clients; My time, (In this order), is focused on:

     

    1) Continuing to generate immediate cash to help compensate for, losses in theft through credit card charge backs and extensive losses in expenses and lost sales since March 23rd, 2008, through new sales of our Rathbone Energy Lithium Ion Batteries and Chargers which are not manufactured in-house for now, but are manufactured to our specifications. (65WH to 600WH)   

     

    1A) New lithium ion battery and charger orders that I have personally handled since June 17, 2008, are on schedule, with minor delays in shipping, due to the Olympics and Customs.  And, there was a hold up for new labels.   

     

    1B) I have sorted through the sales files of my Director of Sales, on leave of absence, and those lithium ion battery orders already in her files from April and May are also now organized and in process.  With the bad things now in the past, and with some organization, All new lithium ion battery and charger, lighting, and camera bag orders will continue to move smoothly and the newer the order the quicker it will process and ship.  Many Li-ON orders have already shipped. There is a lot of work before we are shipping rebuilds and the sales of these LI-ON batteries is required to fulfill those obligations.  

    1C) These things MUST happen so that 2, 3, and 4 can happen.

    2) Getting my equipment up and running so I can do the battery rebuilds already in-house.

     

    3) Getting my people back in the building which requires generating more immediate cash through the sale of my new lithium ion packs and other new products.

     

    4) Tackling existing packed battery shells for rebuilding.  I must get the prior rebuild orders fixed first, in Chronological Order. All in the above order because I must first take care of my health and the health of my business to be able to take care of the rebuild orders already in house for Every great client, not just eight or ten.  

     

    To compensate for the losses and increase sales to more quickly get things back up and running I will continue offering: My Rathbone Energy Premium New Lithium Ion Batteries at extremely low prices and I am also giving away battery chargers in package deals of four batteries, eight batteries, etc.  For less than four batteries purchased I am selling 2X and 4X chargers at my cost plus incoming freight and single port charges for free with the purchase of two batteries and at cost with the purchase of one battery.  See featured items and current on-line specials at www.rathboneenergy.biz  for pricing.  See www.rathboneenergy.com for detailed specification sheets on these batteries, chargers, lights, camera bags, etc.  

     

    Additional Savings: Since we obviously have cut our ties with our merchant provider and no longer accept credit cards I am also giving a 5% discount for purchases made via bank wire, cashiers / company check, and money order.  For now we also accept PayPal but offer no additional discount for PayPal. I have added lines of Professional Camera Bags and Carry Solutions, Broadcast and Film Lighting, Broadcast Monitors, and more.  Sales in all these lines are helping substantially but the losses discussed have been heavy and it will take time for me to recoup.  I also discovered I have missing equipment.  

     

    In Addition: I am offering a 5% commission to all clients on their customer referrals that purchase lithium ion batteries, chargers, camera bags, lighting, and monitors from Rathbone Energy.  See www.rathboneenergy.com or contact me for details.  

     

    Guys and Gals, you are helping me when you take advantage of my 1st quarter misfortune and purchase and or refer clients that then make purchases from me.  You are also helping get my staff back to work and my quicker ability to help my rebuilding clients caught up in the events caused by the following paragraph.  

     

    It is no secret that my staff, good clients, and myself have been abused by credit card charge backs from new client’s who did receive their product, bank NSF’s from these charge backs, the relocation expenses caused by a very bad landlord (Three years of H _ _ l, it was only a matter of time), AT&T, and a few new clients disparaging my name in the forums although they had already been made aware, via group email in April by Lisa, of the events that took place.  Lisa is now on a leave of absence due to extreme stress caused by a couple of very toxic people.  My staff needs their paycheck back and my rebuilding clients need their battery packs.  NAB is always expensive for me and I pay last minute.  The events with the landlord and relocation were the reason we were not present at NAB 2008.    

     

    I should have been back up and running the battery rebuilding by 80% seven weeks ago.  Although the disparagement to me in the forums from a few clients has, as they wish, hurt my business and slowed down sales, which are always very slow in the summer anyway, they have succeeded in slowing down my ability to finish my relocation quickly, place my staff members back on payroll, take care of years old good clients with rebuild orders in-house, and take care of them, but, it is giving me lots of ammunition for future events against the old landlord and other.  A couple of new clients have seriously abused a staff member, now on leave.  A couple of fairly new clients with prior business here have attempted to roll me like Wal-Mart in the past and are now using the forums as a tactic to get things not due them or to strike because they did not get things not due them. I am now out $41,000.00 in direct losses and additional lost sales totaling $160,000.00 and counting.  So, take advantage of my misfortune and order your new Rathbone Energy Batteries today!  : )  

     

    There will be no more responses through the forums by me to the disparagements against me, no matter how bad I want to respond.  There are at least two sides to every coin.  I could pull email documents and receipts but this bickering will stop at my door.  My energy needs to stay positive and focused on healing myself, my business, my staff, my good clients, my new clients as received, and even the dozen or less trying to hurt me and everyone afore mentioned.   Almost everyone above has rent, house payments, food and medical needs, basic needs.  Working together is better for everyone.  Bickering and scratching with a toxic few is not.  

     

    I want to thank several of my good clients for taking time from their busy days to send me private emails of good encouragement.  Those emails really do work.  I do wish more were posted in the forums, but as a couple of you have pointed out, the forums seem to be taking a turn and becoming a negative battering ground of toxicity similar to the old news groups, not just on me.  I understand why they do not post publicly. Maybe it is the economic depression, a lack of time for proper moderation in the forums, or a reflection on us all.  With my current work load I do not have the time desired to be present in the forums as I would like.    

     

    Since 1989, Rathbone Energy has been and wants to continue to be one of the best service and product providers in your industry!  I am very proud of my work. 

     

    For those being toxic in the forums, You decide, are you going to be part of our solution or is your character such that you just cannot be a positive impact?  Being a positive impact helps you and your colleagues that you are hurting.

     

     

    For those already taking advantage of the customer commission referal program, thank you very much.  Working as hard as I can to better serve you. Other staff members were responsible for sending broadcast emails to open order groups with order status reports.  I have not yet had time to learn this function or make an email list of open orders for rebuild products on my laptop.  As soon as I do I will start sending an email status to open order clients myself.  I am anxious to get these guys back on the payroll!  On another note:I have gone forward with assault charges.

     

    I have additional firms now requesting to represent me starting with charges against this nemesis and others of Conspiracy to Interfere with Trade for Personal Gain, Collusion, Trespassing, and Extreme Slander and Liable, among several other charges.    Two other firms want a contingency but are asking for what to me is a large sum of money up front as a commitment to see this through.  I don’t know, they are definitely larger firms.  If I go that route I will need to set up a legal fund and will need to learn how to do that.  One or more of these firms may be creating profiles in the forums under production names to monitor and collect data, if not already.    Sincerely, Ron Rathbone

     

    Rathbone Energy, Inc.

     

    Newport, TN

     

    sales@rathboneenergy.com 

    www.rathboneenergy.com

    www.rathboneenergy.biz

     

    www.batteriesandcircuits.com

     

    865-484-1783  

     

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  • 07-24-2008 6:42 PM In reply to

    Re: Rathbone Battery Order Status Report, Detailed, 7-.23-2008

    I am happy to inform others that Rathbone is responding to client concerns - I personally have requested 3 updates on my Hytron rebuilds and have gotten a timely response. From Ron personally. Not automated.

    This leaves me with a good feeling although late, I will get my batteries back - rebuilt as promised.

    Good Luck and a speedy to all at Rathbone.

  • 07-30-2008 5:01 PM In reply to

    Re: Rathbone Battery Order Status Report, Detailed, 7-.23-2008

    Well... we are out money and batteries and have accepted the fact we won't get either back.  We BEGGED for something and got nothing.   We found  a company in Lubbock Texas who took one of our completely dead Anton Bauer Digital ProPac 14.4 V batteries and he was able to successfully rebuild and recharge it!  We will be getting it tomorrow to test out on the cameras.  If they work... i will post the information for the company so that everyone can get a reputable company to work on your batteries!

  • 08-25-2008 4:11 PM In reply to

    Re: Rathbone Battery Order Status Report, Detailed, 7-.23-2008

    To all that are considering or taking business away from Rathbone or currently doing business with Rathbone.

    Today is Aug 25,2008 - spent an hour on the phone with Ron personally.

    We have made arrangements to trade in my Hytron 100's for a package containing a new Lion charger and 4 Lion 130wh batteries.

    I am sending Rathbone an additional 6 bills to get the newer lighter technology batteries. Ron then went out of his way to stop at Fedex and UPS as well as US post to get me the besst deal on overnight shipping. He called me from two of the locations to confirmm billing etc.

    To make this short - this kind of personal service is hard to find - I did to be honest wait a while for my batts - but in the end - I believe that I am getting a better deal. Along with the personal service, I will deal with Rathbone again.

    Footnote: As a business owner, sometiimes *** happens that you have no control over - as owners we work through it and as long as the customer is happy in the end - we have done our job.

    I am suppose to have my new batts in 6 weeks - will keep everyone posted.

    Good Luck Rathbone and thanks for the help Ron.

    Sincerely Dan Cambridge

    Owner of Digital Dream Creations - event videography

  • 11-21-2008 6:30 PM In reply to

    • BVX
    • Top 150 Contributor
    • Joined on 11-21-2008
    • Posts 1

    Re: Rathbone Battery Order Status Report, Detailed, 7-.23-2008

     OK, it's been a few months now . . .

    I'm thinking of placing an order with Rathbone but the required bank transfer in advance makes me a little cautious. Then I read the trouble threads here.  I am a very satisfied customer of their NiCad rebuilds from several years ago and now want some new Li-Ions.  The two phone #s go unanswered and their voice mailboxes are full, but an email received a long reply quickly.

    So are the bad days over and has everyone out there received their items or refunds? 

    I'm hoping for good news that Ron and Co. have turned the corner and are on a quick turnaround schedule. It's a great alternative to have and I'd much prefer to deal with a small business.  I just can't risk $1000 or wait a few months for an order.

     

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